One moment, please - Chapter: Deploy Webex for VDI

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Learn more about how Cisco is using Inclusive Language. The steps include what you need to do on the hosted virtual desktop HVD environment and what users need to do on their thin clients. To prepare for your users wanting to access the Webex App remotely from thin client devices, set up the Webex App on the centralized hosted virtual desktop HVD environment. In Control Hub, you can use an organization-level setting to either enable or disable VDI optimization and detection for your Webex App users.

By default, the setting is enabled. Thin clients are typically lightweight or repurposed computers that users use to establish a remote connection with a centralized HVD server where Webex App is hosted.

For full featured meetings with the Webex App , you or your users must install two separate VDI plugins on a thin client. To prepare for your users wanting to access the Webex App remotely from thin client devices, set up Webex App on the centralized hosted virtual desktop HVD environment. If your organization has its own download site that includes your site-specific Webex App , go to that site and download your organization-specific version. If you use auto-upgrade, we recommend that you move your Control Hub organization to the slow channel.

For more information, see Upgrade Management in this guide. See the following table for explanations of the arguments that you can use when installing Webex App in a VDI environment.

For information about user preferences and how to preserve them, see User preferences. This is useful in a shared environment typically non-persistent VDI. Use this option if you prefer to manually maintain upgrades.

The argument does not affect a non-VDI environment. If using this option, ensure that your organization is configured for slow channel. When installing the bundled components for Webex App, if you have administrative privileges, you can use this argument to lock the version of the app that is used to join meetings, if the version is compatible with the site version. WebView2 is required for proper operation of Webex. See User preferences for more information. Users may be in a Citrix environment and not have the thin client installed or the virtual channel is disconnected.

We support this scenario with fallback to a non-virtual Webex App installation. In this mode, the app shows a warning that the quality of video may be affected. Once the virtual channel is connected, the app can change to VDI mode.

Use this table to understand the different installation combinations and how they affect media optimization for Unified CM, Webex Calling, and calls on Webex App.

The roaming database contains all user credentials and preferences, encrypted using AES As a VDI customer, you should always back up the above folder, so that user credentials and preferences are maintained across VDI sessions. Users access the Webex App through a virtualized Windows environment. Walk through the deployment steps in the Azure admin portal to create the host pool, virtual machines, and related settings. A host pool is a collection of VMs that offer a similar service.

Azure indicates when the virtual environment is ready. For specific deployment steps, see the Microsoft documentation on getting started with AVD. This setting applies across your organization, unlike the installation parameters which affect your deployment at the server level. If you're unable to install the VDI plugin for your users, walk them through these steps on their thin client devices.

If you're running a bit or bit environment with VMware, make sure you download and install the VDI client that matches the VMware environment. Webex App needs to be installed on your central HVD environment. Double-click the msi file that you downloaded. To complete the installation, click Finish. Optional If you or users are manually installing the two plugins for full featured meettings, follow the steps in Install Webex Meetings VDI plugin on thin client systems.

You can find the version numbers on the download page. Webex Meetings VDI as a standalone plugin is released every month, but this bundled plugin installer is release bimonthly. Double-click the exe file that you downloaded. Read the welcome screen, which covers the plugin versions that are included in the installer, and then click Next. For Webex App to function properly for your users, you must use the official thin client plugin from the download site.

To confirm, the Health Check shows a connected status for the Virtual Channel. Create an image for the thin clients. On the thin client, install the Webex App VDI plugin; enter your password at the authentication prompt. After you click Install, the Ubuntu Software Center locates and installs the dependency libraries, and then installs the Webex App Client.

Deploy the image to the thin clients. For more information about how to create an image or how to update the thin client, see the Elias documentation available from the Unicon website. Under the registry, enable the vdciscoteams parameter. Because of this third-party integration, you must contact Dell for technical support. For more information, see the Dell Wyse ThinOS documentation for your supported release; the "Supported packages" section of their release notes mentions the version of the Webex VDI plugin that's supported.

See the software download page to get a copy of the OS installation package. Because of this third-party integration, you must contact 10ZiG for technical support. For more information, see the 10ZiG page for your specific thin client. For Webex App to function properly for your users and be optimized for VDI, you must use the thin client build.

For full featured meetings with Webex App , you or your users must either install the bundled VDI plugin or the two separate VDI plugins on a thin client. You cannot use the bundled VDI plugin package on Linux thin clients. For Linux, you must install the separate VDI plugins.

Install only the Webex app in the HVD environment. No other apps are required. Make sure you follow the Full-featured meetings requirements.

Install the Webex app VDI plugin for the supported thin client platform:. For feature limitations for each release, see the release notes. You must disable auto upgrade for Webex App and use the versions that are available on the download link above. When users either don't use the VDI optimized solution or are in fall back mode, HD video is disabled and Webex App shows a notification that you may see a media quality issue. We do not recommend that users use VDI in unoptimized or fallback mode.

Their camera or headset may not work and they may experience poor media quality. Only the audio device selected on the HVD plays the ringtone. Then, Expressway-E can transmit to the thin client. For fallback mode, the Mode Selection registry key cannot control the media for an auto-answered Unified CM call. In non-optimization mode or fall back mode, Citrix device mapping supports a maximum of 4 devices.

On Citrix for Linux, we only support voicemail playback by using the default device on the thin client. So when you want to play back voicemail using your preferred audio device, you need to open the sound settings on the thin client to set the device that you want to use by default. If you run version or later, you don't have to uninstall and reinstall. If the thin client is on-premises, Unified CM calling may be blocked by some firewall settings.

Webex Calling and Webex App built-in calling are not affected. VMware Horizon client version 8. For compatibility mode: If users have the previous VDI plugin version including only upgrading the Webex app to If vdpService. On VMware for Linux and Windows, we only support voicemail playback by using the default device on the thin client. For VMware Cloud desktop deployments, you must enable the UDP connections between the internal network and the Expressway-E—port ranges from — Users can start multiple Citrix or VMware sessions, but only one connection instance works and the other instances fall back to non-VDI mode.

If you want to use VMware, make sure no Citrix Agent is installed. Skip to content Skip to search Skip to footer. Bias-Free Language. Bias-Free Language The documentation set for this product strives to use bias-free language.

Find Matches in This Book. Log in to Save Content. PDF - Complete Book 3. Updated: June 16, Configure hosted virtual desktop for Webex App To prepare for your users wanting to access the Webex App remotely from thin client devices, set up Webex App on the centralized hosted virtual desktop HVD environment.

Step 2 Join the HVD to the corporate domain. Step 4 If your organization has its own download site that includes your site-specific Webex App , go to that site and download your organization-specific version. Step 6 Clone the HVD image.